Frequently Asked Questions
About our Products
About our acrylic
We use premium 3mm acrylic sourced from a local supplier. Our pastels, earth tones and solid colours are all double sided - matte finish on onside and floss finish on the other. This gives you the versatility to choose which finish you prefer for each project.
Our mirror colours are single-sided, with a grey backing to create the quality mirror effect.
How do I look after my acrylic shapes?
Acrylic can be fragile, and we recommend taking care whenever handling your items. While acrylic is stronger than glass when it comes to impact, we do not recommend testing the limits.
To ensure your acrylic keeps its clean finish, keep the protective coating on your items until you are ready to use them.
For the best results use plain water and a damp, soft microfibre cloth. For any stubborn residue, soap or a mild detergent may also be used.
DO NOT use any alcohol based cleaners on your acrylic. This can cause discolouration and/or fracturing (crazing), and the damage is not always immediate.
Do you take custom orders?
Yes! We are more than happy to accommodate custom shapes & signs. You're more than welcome to provide your own design via an svg file, otherwise we can design it for you for a fee.
Order queries
How long will it take to process my order?
We aim to process and dispatch all order within 2-4 days, however this will fluctuate throughout the year during peak times. Dates such Easter and Christmas can create small delays in our processing time, so we encourage you to take this into consideration around these dates.
Do you accept cancellations or returns?
Returns for change of mind will only be allowed at the discretion of Maker Supplies. Items must be returned in their original packaging and condition, and at your own cost. A 10% re-stocking fee will be deducted from your refund.
Cancellations will be allowed, however only if you order has not yet been processed.
Do you accept order changes or cancellations?
We are unable to make changes such as additions, substitutions or change to postage method to your order after it has been placed, so please choose carefully before submitting.
Cancellations will be allowed, however only if you order has not yet been shipped. A 10% restocking fee will be deducted from your refund.
I've received an incorrect item in my order
We take as much care as possible in packing every order, however we are only human and errors can be made. You can be assured that we will fix this as quickly as possible.
It is your responsibility to check your order when you receive it to ensure everything is correct. If you find an incorrect item or something missing you will need to do the following:
1. Take photos of your order, including all items, the packaging & the incorrect item. The more photos showing as much detail as possible give us the most information to assess the situation.
2. Send the photos to sales@makersupplies.com.au along with your Name, Address & Order Number. Please use the email subject 'Incorrect Order' and we will assist you as soon as possible.
Per our Terms & Conditions, you need to contact us within 5 days of receiving your order
An item in my order is damaged
We take as much care as possible in packing every order, however unfortunately items can be damaged in transit.
It is your responsibility to check your order when you receive it to ensure everything is correct. If you find a damaged item you will need to do the following:
1. Take photos of your order, including the packaging & the damaged item. The more photos showing as much detail as possible give us the most information to assess the situation.
2. Send the photos to sales@makersupplies.com.au along with your Name, Address & Order Number. Please use the email subject 'Damaged Order' and we will assist you as soon as possible.
Per our Terms & Conditions, you need to contact us within 5 days of receiving your order. Any disputes received after this time are unable to be processed.
Postage & Shipping
Where do you post?
We post Australia-wide (anywhere Australia Post will deliver), to both PO boxes and physical addresses.
I'm local, can I pickup my order?
Absolutely! We offer pickup by appointment from our warehouse in Mt Barker SA. Our warehouse is not staffed full time so please get in touch before coming by.
How much is postage?
Our postage costs will vary depending on which category you are purchasing from.
For all acrylic/wood/terrarium productswe offer flat rate delivery of $10 on orders.
All Metal Stockis calculated postage based on weight, starting from $15 and increasing in $5 increments each kg.
See our Shipping page for further details.
Do you express post?
Yes! Express postage is $15 per order (for any acrylic/wood/terrarium products).
This is not a rush option for your order, and our standard processing times still apply. This is just the method in which your order is posted.
What Postal carrier do you use?
We use Australia Post for all of our orders. If you live outside of their delivery area please get in touch and we can look into an alternative.